Frequently Asked Questions

General

Who writes your content?

Your guess is as good as ours.

My poster is curled up and I'm freaking out, what do I do?

Just spread your print out on a hard, flat surface and the paper fibers will relax. If necessary, place somthing flat and heavy like a book on top.

Digital prints (Daily Advice Line) will flatten out completely within just a few hours. Screen prints (Graphic Language Line, Classic Advice Line) are on a much heavier paper stock, and may require up to 24–48 hours to relax.

Oops! I ordered the wrong thing, can I change / cancel it?

Our Daily Advice prints are a print-on-demand product. Meaning that your order is sent to a printer as soon as it's placed. Unfortunately, we can't stop or change that process once it's started.

All of our other product lines are held in hard inventory. If you email us within 24 hours of ordering one of these, we should be able to make changes.

Shipping and Delivery

Shipping rates

We offer $6.50 flat rate shipping for domestic orders. International rates will vary by country and shipment.

Do you offer expedited shipping?

Not at this time.

Processing times

Most orders ship within 72 hours Monday–Friday. Framed prints are hand assembled and can require up to two weeks processing time. For international orders, allow up to two weeks for delivery after receiving your shipping confirmation.

Returns & Exchanges

How do I return a purchase?

You may return most items postmarked within 30 calendar days of receipt for a refund, less the shipping charges. Items must be returned in original, unused condition. We will notify you via email when your return has been processed.

Please note that our Daily Advice prints are non-refundable.

What should I do if my order arrived damaged?

If you receive damaged merchandise, please email service@gfda.co and we'll offer you an exchange or a refund.

Payment

What payment methods does GFDA accept?*:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club International
• Paypal
• ApplePay

*Sales tax is applied to orders placed within Pennsylvania.

International Orders

What’s the deal with customs? Taxation is theft!

If you’re ordering from outside the US there’s a pretty good chance you’re going to get charged customs duties on your order. So here’s some important information you should know:

You (the customer) are responsible for paying import duties. Yeah, it sucks.

Import duties vary between countries and are calculated in many ways. They can differ from product to product and are dependent on the commodity being imported, declared value, country of origin, and other factors decided by crooked government bureaucrats. Import duty values can be as low as zero or as high as the product’s full declared value. Regardless of how it’s calculated, it's out of our hands. Sorry.

No, we can’t just put a lower value on the package.

Why is my delivery taking so long?

If your international order is taking a long time to arrive, you package is likely sitting in customs. This delay can last anywhere from a few days to several weeks. Unfortunately, we have no way of checking its status.

Why does my tracking show delivered in New Jersey?

The US customs center is located in New Jersey, and US postal tracking ends at this point. Your domestic post may or may not pick up the tracking once your order enters your country.

Why won't you refund shipping on international orders?

We don't refund shipping on any returned items.

Often, international shipments are rejected by customs, or returned as "unclaimed" because the recipient couldn't be reached or because duties hadn't been paid. We can't reclaim the shipping cost in these events, therefore we can't refund the shipping costs to you.

If your package is lost or damaged by the courier, we'll do our best to help you resolve the problem with them.

Wholesale

How can I sell GFDA products in my store?

View wholesale information here.

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